FAQs

UPDATE: I've used this service two more times since my last review. Most recently they came to diagnose a problem with an appliance (after I tried everything I know how to do) and help me make decisions about replacement. Still amazing service, highly recommended. Remains my first call for when we need appliance help.

Very responsive, tried to help me diagnose the problem on the phone , so I could maybe save time and money. Had to come to to check , but I wasnt available, didnt complain at all, I offered to pay for the no show and asked to come again again a second time. Graciously sent Nash over and Nash took one look and figured out that these GE dishwashers all have circulation pump problems and they dont last more than 2 years especially with the hard water problems in this area. Suggested I get a new good dishwasher instead of wasting a grand trying to fix the GE one which was less than 2-3 years old.

I could not be MORE pleased by the service I've received on THREE different occasions from Rovshan at Bay City Appliance. Rovshan and Nash are incredibly responsive, kind and I second that they really know their business.They fixed several user error issues without making me feel like a total idiot. Nash did a work around that enabled my Miele, that was on its last legs, to get me thru a week of 6 houseguests. They deserve these 67 5-star reviews!

8/6/2022Nash Kasimov did an excellent job on the repair of our 15-year old Miele dishwasher. He was very meticulous in his diagnosis, was able to obtain the needed part in a week, showed up on time on both visits. We were impressed with his knowledge of the demands of his profession. He has all the right tools and equipment to carry out the needed repairs. He is the one of the most courteous, helpful, and pleasant appliance repair professionals we have had the pleasure of working with. We would recommend him to anyone needing an appliance repair professional. We also have worked and had great experiences with his uncle and owner of BayCity Appliance Service, Roshan Omar.

Nash was amazing. He came to fix our 1.25 year old Kitchen Aid dishwasher which I didn't believe would break down that quickly. Nash was honest and shared experiences that others have had with the same product. He recommended that we switch to Bosch although he would have made more if we fixed the current machine. We indeed bought a new Bosch which he installed. Once installed we realized that the control panel was malfunctioning. Nash came immediately back, helped me in my discussions with Lowe's and was willing to do the reinstall with the new machine for free. He was very friendly, professional, and knowledgeable. I would highly recommend hiring them.

Outstanding service by professional service technician. Nash is the best. Honest, reliable and very capable. He solved my washing machine in minutes. Bay City Appliance will be my only call for future appliance repairs!

Nash was sent to my house to check out my dryer. Turned out not to be my dryer, but the outlet.Nash was prompt, courteous, personable, and very knowledgeable. Did not take him long at all to diagnose the issue. Even though he did not have to repair my dryer, he knew it was the outlet and that an electrician was needed. I have had electricians out to my residence, and they kept telling me it was my dryer. Nash saved me a lot of money.Thank you BayCity Appliance Service and Nash.I will definitely use their services for any future appliance issued.

I can't say enough how great BayCity is. Rovshan is the owner, but Nash is his repair guy. They're very friendly and responsive and more importantly, they know their stuff! I had a problem with my ovens and called BayCity and was able to secure an appointment the same day. Nash did a few tests and showed me the issues (unfortunately, they're not repairable), but he was fast and efficient, and super-friendly!I was so impressed that I set up another appointment with them to fix my dishwasher. Highly recommended! I will be calling these guys in the future!

When our cooktop stopped working, we asked out neighbors for recommendations and several of them recommended Baycity Appliance Service. We called them first and we are glad we did. Roshan responded right away, gave us a quote, ordered the part we needed, and Nash came to install it. Both Roshan and Nash were great to deal with and our cooktop is working again. Highly recommended.

A POSITIVE experience with an Appliance Repair business for a change!They came out to diagnose the problem with my stove on the SAME DAY that I called them! Had to order some parts and returned in 2 days to fix it.I think they were reasonably priced ($105 for the first Service Call to diagnose the problem, which was then applied to the final price to fix it, as opposed to the $155 another company quoted me for the initial visit).A Family business, They were very nice to deal with, came when they said they would, very clean and my stove is working!I would highly recommend them for appliance repair.

Highly recommend this business. Nash was our technician and he was totally professional, on time, knowledgeable and he had a great sense of humor. Our dryer broke and Nash diagnosed the issue quickly, installed the new part, and got our appliance working again. Excellent work

Our full size Maytag washer (which is stacked under a full size Maytag gas dryer in a very tight alcove) had been faulting with the E01 / F09 error. Nash and his brother were able to wrestle the W/D out of the alcove, take off the washer's back panel and resolve the drain issue. They did a great job and my dog loved them too! BayCity Appliance is in my "Go To" binder now.

Nash was very responsive, quick to get to my commercial dryer. He diagnosed the problem, ordered the parts and explained what services needed to be done to keep the dryer working well since it gets heavy tenant use. He is very well mannered and attentive. I will definitely continue to use Bay City Appliance and Nash for my washers and dryers. Pictured are the units they've fixed.

I have used this company on several occasions (dishwasher, range, refrigerator). Service is excellent: reliable with good communication, respectful, and educational. Prices are fair and reasonable. I have learned a lot about the operations of my own appliances. I will always call them!

Great people. I have an LG refrigerator with the famous broken compressor. They cannot repair it economically. But, they gave me free and quick diagnostics over the phone and explained the problem. I will use them next time.

Nash is an expert on Miele dishwasher. He diagnosed correctly, ordered the part, circulation pump, and got my dishwasher repaired. A job well done. Nash can also repair other appliances. He is very sincere and well mannered. I will call Nash for any of my appliance troubles.

I continue to call on BayCity Appliance Service for any of my appliances that need to be looked at. My kitchen exhaust fan light switch sparked and had a little smoke come out. We immediately turned off and call BayCity for a diagnosis. My thermador is about 30 years old...the issue probably is the flipper light switch unit. While Nash is there, he does hear the flickering but it seemed to stop when we put in new bulbs so I agreed to watch if it would happen again. I was totally happy with the service. Within a half a hour Nash came back and said he wanted to measure the part (vender said there was replacement part given it's age) and wrap the wires to avoid a possible fire. Upon complete, he said he would continue to see if such a part exists and will return to fix.Great service and people! Highly recommend!

Both Roshan & Nash worked on our Miele Dishwasher which is about 12 years old and had numerous issues. They were persistent in diagnosing the problems and fixing them. They made sure it was working when fixed by testing it numerous time. They were very responsive, helpful, and nice. We would definitely use them again and highly recommend them!

Really impressive! I called for service today because our freezer had been making a loud vibrating noise. Roshan helped me diagnose the issue over the phone and suggested how I could fix the problem myself. It worked, no repairs needed!!! Really grateful for the help and will definitely call them again next time when we need work done!

Timely, professional and very friendly! Nash fixed our Thermador oven in no time and we couldn't be happier with the experience.

Roshan arrived right at the scheduled time and quickly found the problem with my Whirlpool washer. He fixed and tested the unit several times to make sure it operated normally. He told me to monitor the washer and let him know if there were any problems. I highly recommend him and Baycity Appliance Service.

I called and scheduled their service to fix a leaking washer. Nash came by, respectful and very friendly, he immediately went to work in diagnosing the issue. He suggested a fix that he's about 80% confident but after getting a second opinion, turns out his diagnostic was wrong and now the washer is fixed.After all of that, here is the reason why they are still getting the 5 stars, after knowing this misdiagnose Roshan reached out and refunded the diagnostic fee immediately. All of these yelp reviews about honesty and integrity, yeah they are all true, I experienced it first hand. For sure, I will use them again in the future, because I know they will treat me right.

Roshan is an expert-diagnosed the problem over the phone and had the right parts-his assistant Nash is fantastic. Glad to get this important relationship started-highly recommend!

Nash serviced my broken washing machine. He identified the problem that was more than I originally thought. He was friendly and left the place clean. They were quick to respond. I would use them again.

Great service and very reasonable price. Nash was super knowledgeable and fixed our dryer right away when it broke.

Great experience. Called because of a broken Bosch dishwasher and Nash came the next day. Professional, friendly and very responsive! Can't ask for more.

Honest. Quick to respond. They know what they're doing. Highly recommend. Just wish they took payment other than a check. Venmo. Zelle. Visa. Square. Would be so much easier.

Highly professional, prompt and reliable. Communication was a breeze. Roshan picked up the first call right away. He asked all the right questions, received the washing machine info via text, analyzed and call back within 10 minutes. He was upfront about the likelihood of issues, walked me through the options and really had the best intentions for me as a client. I ended up asking for diagnostics and he really made an effort to send Nash, a wonderful technician within couple of hours. Nash diagnosed the problem to be pretty involved and not cost effective for repairs, recommending it's time for a new one.Thank you Roshan and Nash. You earned my trust and become our 'go to' for appliance repairs and service.

Quick response despite COVID. COVID compliant. Nash is very courteous. He assessed our dryer and noted the problem. Got immediate call and quote from Roshan. Price competitive and fair. Will recommend.

We have a 2.5-year-old Asko dishwasher that developed a problem with its control board. Roshan diagnosed the problem correctly, ordered the part, and installed it efficiently. He provided great service -- kept in close contact by text messaging, arrived on time, completed the work neatly. The part was expensive so it was a costly repair, but Roshan forewarned us, and the final bill was exactly as estimated. The dishwasher now works perfectly. He is no-nonsense, professional, tidy. A+ service.

Roshan came to my house again on Xmas eve because my thermador built in microwave broke. He pulled unit to diagnose and found my circuit board was sparking. We did smell earlier. Anyway given my unit's parts were no longer in market he recommended replace that unit with a tabletop. We found one that is very close to size and so far it works and looks great! Totally recommend for workmanship and honesty.

Roshan was able to quickly assess and repair my Viking cooktop. One of my gas burners just would not light which resulted me in calling Bay city appliances based on outstanding reviews. I also give them five stars and highly recommend them.

We really lucked out when I came across BayCity Appliance. Our washing machine broke this morning, and with three kids at home, my husband and I were already dreading the weeks we knew we'd have to deal without it. I called BayCity, and was able to get an appointment within the hour to diagnose the problem. Nash arrived and was courteous and got right to work in our garage. I really appreciated that he wore a mask the whole time. He quickly diagnosed the problem, and, miracle of miracles, had the new part on hand. Our washer was up and running three hours after it first broke, for a very reasonable fee. Thank you so much! We will definitely call again should the need arise.

Great service, highly recommend! Fixed my dishwasher which was european brand (Asko) and typically not common in the area. I wasn't sure if I should just give up on it because I saw parts were not generally available.Roshan gave me a quick assessment over the phone and suspected that fixing would not need a new part. I wasn't sure about that based on my own online research and nonprofessional debugging, but he mentioned he also fixed a lot of these washers in the past.We quickly set an appointment on the very same day, and he was able to diagnose and fix the issue quickly. As promised he messaged me ahead of time and showed up on time.He diagnosed that the flow sensor was broken and used a special service control (not documented in the manual!!!) to switch the washer to use a timer to determine when there was enough water. On the way out he gave me a lot of tips to keep the water functioning, like filling up a cup of white vinegar to leave on the top rack occasionally, and emptying the filter a few times a week.Lastly I appreciate that he wore a mask and offered to take off his shoes coming into the house (I told him it was okay). He was very good about washing his hands.Strongly recommend Roshan and Baycity. It's pretty clear to me knows his stuff and is highly efficient.

Rosan is one of the best repair guy we ever experienced in and he is very knowledgeable, fast and friendly guy!!! He fixed our refrigerator with a very fair pricing and gave great advices about how to keep it clean and neat! You won't be disappointed!!!! Thank you, Rosan !!!

I've never seen such quality work! It was thorough, careful and complete. They will be my first call for any appliance repair.

My mom lives in Cupertino and had a problem with her refrigerator. She called Bay City. They came out the same day, figured out the problem and took care of it. They were professional, considerate, efficient and reasonably priced. I highly recommend this company.

I have called on Roshan several times for appliance repair and each time he was able to solve my problem. He worked on my Kitchen Aid dishwasher and later on a problem with a refrigerator door. In both cases he was on time and did a great job. I highly recommend him.

My top oven was not heating up, so I called Roshan. Miraculously, the oven heated up when he turned it on. Then I asked him about the burner problem on my Wolfe range. That fire miraculously came on when he turned the knob.

Although no repair was done, Roshan gave me very practical advice and options about the oven and the range, as well as how to take care of my Miele dishwasher. He is very knowledgeable about the appliances and is willing to explain and answer questions.

I'm glad I now have a person I can trust with any appliance problems in the future.

I was really satisfied with the work they did on my oven
I had questions and they were very receptive and patient
I would definitely recommend them!!

I was impressed with the knowledge and the professionalism of the technician and very happy with the work he did. I would certainly hire this company again for future projects.. Two thumbs up from me!!

Repair or Service an Appliance I was impressed with the knowledge and the professionalism of the technician and very happy with the work he did. I would certainly hire this company again for future projects.. Two thumbs up from me!!

Repair or Service an Appliance very informative and helpful

very informative and helpful

Repair or Service an Appliance He got here in 15 minutes He was friendly competent and didn t waste time

He got here in 15 minutes He was friendly competent and didn t waste time

Excellent service while fixing our dishwasher's error message. Good communication. Highly recommend.

Roshan is technically very competent and has a pleasant personality.

I've called Roshan for two separate issues: a washing machine that locked itself shut mid-cycle with our 3-day old child's clothes inside of it, and a dishwasher that was unable to complete the wash cycle. I was a new parent and tired, but Roshan was incredible in every way. He was trustworthy, had excellent prices, treated us and our house with respect, and was overall a great person to work with.He came over and was able to quickly diagnose each problem. He was creative and willing to modify his approach based on our needs. For example, since we needed our baby's clothes right away, we externally drained the water from our washer machine, allowing it unlock so that I could get the clothes out of the stagnant water. Similarly, with our dishwasher, since I was looking to avoid buying a new dishwasher completely, he found an excellent, lightly-used washer machine that I was able to self-install in order to save some money.The other thing I would say is that he is not afraid to share knowledge. I asked A LOT of questions, and I felt I learned a lot from having him come over and help us.The next time an appliance breaks in my house, I will call Roshan without any hesitation. The positive reviews here on yelp were spot on: this guys is great.

Friendly guys, got the job done, costed more than initially quoted.

I've called Roshan for two separate issues: a washing machine that locked itself shut mid-cycle with our 3-day old child's clothes inside of it, and a dishwasher that was unable to complete the wash cycle. I was a new parent and tired, but Roshan was incredible in every way. He was trustworthy, had excellent prices, treated us and our house with respect, and was overall a great person to work with.

He came over and was able to quickly diagnose each problem. He was creative and willing to modify his approach based on our needs. For example, since we needed our baby's clothes right away, we externally drained the water from our washer machine, allowing it unlock so that I could get the clothes out of the stagnant water. Similarly, with our dishwasher, since I was looking to avoid buying a new dishwasher completely, he found an excellent, lightly-used washer machine that I was able to self-install in order to save some money.

The other thing I would say is that he is not afraid to share knowledge. I asked A LOT of questions, and I felt I learned a lot from having him come over and help us.

The next time an appliance breaks in my house, I will call Roshan without any hesitation. The positive reviews here on yelp were spot on: this guys is great.

I was having problems with my washing machine and water dispenser on my refrigerator. Roshan came to my rescue to get the repair done quickly. He exactly knows what to do, he knows what parts to replace, and did it on time. He was respectful of our time, our appliance and home. I would recommend him easily, anytime to anyone. He gets five stars from my family.

Thank you yelpers! I'd been putting off calling someone to try to fix my ailing Miele dishwasher because I *could* get it working myself and I didn't want to go down a rat hole of expensive repairs that never fixed anything. Yea, I've had bad past experiences.

Anyway I finally couldn't take it anymore and checked yelp for a recommendation. Roshan is every good thing the other reviews state. Professional, knowledgeable, on time and very helpful. Plus he's a fine guy with a wonderful life story.

Unfortunately even he couldn't fix my dishwasher. He tried but stated that if what he did didn't work (it didn't) then the next step would be very expensive. He went over all my options which helped enormously in my feeling ok about just replacing the poor old thing (dishwasher that is, not Roshan...he's a keeper!).

I can't recommend Roshan highly enough. We had a failed valve in a washing machine that flooded the floor. This happened on a Saturday and as I was calling around to find someone that was available, Roshan was the only one that took the call, listened to the problem, helped me diagnose over the phone to see if there was a larger problem, and then scheduled to come out when he could get the right parts. Always available by text and very professional.

In addition, after his repairs were done the laundry machine started leaking after each load. Again he helped me to diagnose on the phone and when he was able to come out he quickly diagnosed that the drain pipe had developed a small leak. He was gracious and thoroughly professional. IMO his focus was on finding root cause and solving the issue and doing what is best for the client. Kudos and thanks again!

Repair or Service an Appliance Very good - above

Very good - above

Roshan did a great job of diagnosing problem with our Viking gas range. He is very capable and very professional. arrived on time and his fees were reasonable

We were in urgent need of dishwasher repair Thanksgiving week. Roshan answered his phone himself and agreed to come the same day. He arrived within his stated time range and was mostly able to fix the dishwasher. He is a delightful person and made us feel confident he could do the job. It turned out that the problem wasn't completely fixed, and he came right back the next day and fixed it. He is extremely conscientious. His parting words were "if anything isnt' right, just call me."

Roshan was great. Although my oven is too old to fix (part no longer available) he really tried to give me options to save me from having to buy a new one. He also spent time discussing my other appliances, how to care for them and what problems to look out for. He even gave me advice on buying a new oven! I highly recommend him for his knowledge, friendliness, and service.

Roshan is a perfect find, high quality work, honest, and reliable, a rare combo in the repair world. He did a custom setup for our washer/drier that was perfect, which he went above and beyond to get it just right.

You can not receive a better service than what Roshan provides. He answers the phone immediately, makes appointments within a short time, informs you about the precise time of his expected arrival as soon as he knows and is on time.Apart from that he is a true expert and has fantastic knowledge, he did a super job with fixing our LG refrigerator. The refrigerator had developed several problems all at the same time. After thorough checking the conclusion it must be the main board that had to be repaired seemed obvious. On the repair visit Roshan had brought a part that was very unlikely to fix the problem but he wanted to make sure. And that did the trick, so that saved us the route of spending $500 on a board repair. We were so relieved.In addition he took the time of examining our Thermador stovetop burners and explaining me how to better operate them so they come on easily, which 2 repair professionals before weren't able to do. Along the same lines he fixed a small problem on our Weber BBQ and gave me advice how to better operate it.Overall a fantastic experience!

Anticipating an expensive Miele Dishwasher repair, the phone call I put off to the last was deciding who might do the best work at a reasonable price.Roshan was my top choice. Indeed, consistent with Yelp reviews, Roshan was thoroughly knowledgeable of a Miele, to the extent of knowing the measurements that needed to match if I considered a Bosch replacement. This followed Roshan guiding me through an attempt to repair it while on the phone. Then advising me that after 2 previous repairs, he recommended a replacement. Learning that Roshan repairs all kitchen appliances, I am grateful to have made the call. How wonderful individuals such as Roshan are among us, particularly when we're so vulnerable when confronted with an essential home repair! Talent plus ethics!

Roshan was very professional, friendly, prompt, highly skilled and experienced and helpful-he responded back immediately to request, was able to fit me in the same day, provided estimate on arrival time and arrived on time. He was very careful and extremely knowledgeable and was able to diagnose the problem with my oven very quickly and repair it. This was after another appliance service had come out and was unable to diagnose the issue. He checked everything after to make sure it was completely fixed and working properly. He also gave me advice re how to prevent similar issues going forward. The price was more than reasonable. Will definitely be using his services going forward and cannot recommend him highly enough.

We have used Roshan several times and always been very happy with his work. He is friendly but very professional, timely, efficient, and does quality work. He clearly knows his subject well and takes pains to explain the problem and the proposed solution. His prices seem reasonable, and he sometimes recommends against doing work which would clearly be profitable to him. Our most recent experience came when our dishwasher stopped working. He quickly diagnosed the problem and realized that it was the same problem and part that he had replaced 2-3 years earlier. He thought it was unreasonable for the part to fail so early and did not charge us for the initial diagnostic service call. In addition, he felt the repeat failure indicated that our 10 year old dishwasher would soon require more repairs. He pointed out that for the cost of replacing this part twice we could buy a new dishwasher--which he recommended. In other words, he gave us good advice and a relatively economical approach to our problem yet he made no profit from the interaction. THAT'S QUALITY SERVICE WITH INTEGRITY!

Very professional service in the right time, we had an issue with our Samsung washer and the machine was full with water and clothes, we called and few hours after Roshan came and very quickly identified the issue and fix it. The Price was very reasonable. We will use his services in the future, this is the one I can promise

Highly-skilled appliance expert: great advice, reasonable prices, on time!

Roshan stands out as someone who deeply understands the construction and maintenance of a variety of makes, models, and appliance types, charges reasonable fees, arrives on time, works quickly, and does not recommend unnecessary work.

Roshan was able to fit me in the very day after I phoned him about my dishwasher. He listened carefully to everything I had tried, and then Roshan immediately located and fixed the problem. He cleared the error code from my dishwasher so that if there are future problems we'll be able to diagnose them properly. He also taught me how to keep the dishwasher from having the same problem in the future, as well as how to maintain it so it runs cleanly and efficiently. Roshan also had a few minutes to take a look at my oven/stove and fridge, and told me what to do about some minor issues with those appliances. (He could easily have recommended unnecessary repairs for those, but I respect the conservative approach he took instead -- I will definitely call him in the future, knowing that whatever repairs he does are actually necessary.

He charged a very reasonable price and was personable and friendly.

Great service, quick appointments, answers all questions, and even taught me how to clean filters 🙂 Roshan is very knowledgeable AND a very nice guy! 🙂

Repair or Service an Appliance Repair was completed promptly, courteously and professionally

Repair was completed promptly, courteously and professionally

So I just called Rohan on 4th of July, not only answered by easily diagnosed my problem over the phone in 2 minutes! Wow!!! Doesn't get better!

Roshan did a great job fixing our dishwasher. He took the extra time to clean out the soap gunk that had accumulated. He advised us regarding best brands for replacing other appliances. We would not hesitate to call him for any future needs.

What a nice and helpful gentleman. Roshan took good care of me and was very helpful with my troubleshooting questions. I highly recommend him.

Roshan is a true professional. I have hired Bay City Appliance to fix my Refrigerator and again to service my Washing Machine. Both times were great experiences- on time and on budget. I keep their phone number handy and will use them for my next Appliance issue.

Roshan responded promptly and kept me informed all along the way. Great guy--great work.

Repair or Service an Appliance Roshan responded promptly and kept me informed all along the way. Great guy--great work.

Repair or Service an Appliance Serviceman was great, came on time, thoroughly worked through the problem and left us with a working dishwasher.

Serviceman was great, came on time, thoroughly worked through the problem and left us with a working dishwasher.

I had the ice maker break in my freezer and reached out to several companies on a Tues evening expecting to get a call back the following day. Roshan answered his phone, and asked me to text some pictures of the fridge model number and the ice maker as well. He quickly diagnosed the problem and gave me some options for repair vs. replacement. That same evening he had sent me a quote! He said if I wanted to proceed, to just let him know and he'd order the parts- no high pressure sales at all.

We went ahead with the repair, and he was very good about communicating and showed up on time. He worked efficiently and had the ice maker up and running in about 30 min. He also gave some suggestions on making sure I properly maintain my other kitchen appliances, which I greatly appreciated.

Will definitely use him again and suggest to family and friends!

Repair or Service an Appliance I really enjoyed working with Baycity. They were super fast and responsive. They needed to order my part and come back for reinstall, which they did promptly, and the issue was resolved. I would use them again.

I really enjoyed working with Baycity. They were super fast and responsive. They needed to order my part and come back for reinstall, which they did promptly, and the issue was resolved. I would use them again.

they were very quick and took care of the problem right away.

Repair or Service an Appliance they were very quick and took care of the problem right away.

Roshan at Bay City Appliance Services immediately found the problem with my dryer that was broken, found the part that I needed and went to the store to pick it up for me. He then installed the part and had the dryer working again very quicy. Roshan also gave me some advice on other appliances that I had as far as how to clean them and keep up with necessary maintenance. His fees were very reasonable. I highly recommend this company when you need any of your appliances repaired.

Fast and efficient

Repair or Service an Appliance Fast and efficient

The owner Roshan is efficient & professional. He came right on time. Found the problem of my not working dish washer and fixed it right away. Price is reasonable. We are very happy with his work and will keep his business card handy in case we need other appliances serviced. We definitely would refer him to our friends and relatives!Irene W.

Prompt, friendly, and reliable. Recommend. We paid $225 to have a roller replaced. Seemed a little expensive but so is everything in this area.

Repair or Service an Appliance Prompt, friendly, and reliable. Recommend. We paid $225 to have a roller replaced. Seemed a little expensive but so is everything in this area.

Repair or Service an Appliance Knowledgeable and friendly!

Knowledgeable and friendly!

Roshan is a now my favorite appliance repair person! I could not have asked more from him regarding how he handled my kitchen vent hood motor replacement. Great advice on locating a hard to find replacement motor, very responsive to my inquiry, communicated well when he would arrive and what he would do, fair price for his work, and generally a very nice man to deal with. Thanks for everything Roshan!

Repair or Service an Appliance Fixed our older microwave very quickly, and advised us on how to keep it in good condition. Very prompt and courteous.

Fixed our older microwave very quickly, and advised us on how to keep it in good condition. Very prompt and courteous.

They were great. did exactly as promised and charged what was quoted. they also did a great job cleaning up after the repair.

Repair or Service an Appliance They were great. did exactly as promised and charged what was quoted. they also did a great job cleaning up after the repair.

Repair or Service an Appliance $180.00 for replacing switch unit is very much expensive

$180.00 for replacing switch unit is very much expensive

Prompt and efficient

Repair or Service an Appliance Prompt and efficient

detailed

Repair or Service an Appliance detailed

Repair or Service an Appliance Roshan was punctual, polite, and experienced. He solved my dishwasher problem quickly and also gave me tips on future maintenance.

Roshan was punctual, polite, and experienced. He solved my dishwasher problem quickly and also gave me tips on future maintenance.

Great service. Took the time to make sure the fix worked properly.

Repair or Service an Appliance Great service. Took the time to make sure the fix worked properly.

Repair or Service an Appliance Roshan was very thorough courteous and great at his job!

Roshan was very thorough courteous and great at his job!

On-time, friendly and professional. Took time to explain what he was learning about the issue, and what needs to be done. Also gave me some tips about future maintenance on my own.

Repair or Service an Appliance On-time, friendly and professional. Took time to explain what he was learning about the issue, and what needs to be done. Also gave me some tips about future maintenance on my own.

Repair or Service an Appliance Roshan was always on time and efficiently took care of the problem.

Roshan was always on time and efficiently took care of the problem.

Absolutely, as good as it gets! Roshan arrived on time, assessed the issue quickly, and performed the necessary repairs in a timely fashion. He was very neat leaving no mess behind. He explained his thought process and fees to conduct the repair, including at the end a few tips on how to keep my Miele Dishwasher running well and trouble free.

Thank you Roshan!

We have a Viking gas range that wasn't working properly. We first called another appliance service company, which gave us an estimate of $1,100! Thankfully, I checked Yelp and looked for others to get comparative bids. We got in touch with Baycity, which quoted us less than half that amount (the final invoice was $418). Roshan was prompt, determined that we didn't need all the new parts that the first company tried to sell us, did the work efficiently, and gave us some tips on the upkeep of our (older) oven. He even gave us some ideas for how to keep our dishwasher and refrigerator working efficiently--and that was just an added bonus!

The next time any of our appliances need servicing, we won't even consider anyone else. Roshan rocks!

Repair or Service an Appliance Very prompt response and easy to work with. Roshan is intelligent and can think ahead so that there is no delay waiting for parts. I did not get a chance to compare the price quote by others. So, not sure about value for money. Do not forget to ask for warranty on parts and labor.

Very prompt response and easy to work with. Roshan is intelligent and can think ahead so that there is no delay waiting for parts. I did not get a chance to compare the price quote by others. So, not sure about value for money. Do not forget to ask for warranty on parts and labor.

Quick and responsive.

Repair or Service an Appliance Quick and responsive.

Our 12 year old dishwasher was not draining and the water overflowed on to our wood floors. We contacted Roshan and he replied immediately. He gave us an appointment for the next day. He was running late but kept us frequently updated on his status. He was thorough and careful in diagnosing the problem. It was a clogged drain. He cleared the clog, tested the dishwasher and all is well. This the second time we have used Bay City Appliances. We highly recommend Roshan.

Very helpful solved my problem, made the effort to ask questions that made the repair easy.

Repair or Service an Appliance Very helpful solved my problem, made the effort to ask questions that made the repair easy.

Repair or Service an Appliance On time, efficient, experienced

On time, efficient, experienced

Repair or Service an Appliance Responsive, Professional, On Time, On Budget

Responsive, Professional, On Time, On Budget

Repair or Service an Appliance He came on time and did a good job repairing our dishwasher.

Knowledgeable and courteous

Repair or Service an Appliance Knowledgeable and courteous

He came on time and did a good job repairing our dishwasher.

Excellent service. I called on Monday and he was able to fit me in the same day. Texted with ETA and was exactly on time! Dryer was repaired within half hour. So happy!!

Roshan came to my home to repair my clothes dryer. He did an excellent job, and the machine is working perfectly. I would certainly use him for any future repair needs.

Repair or Service an Appliance Too expensive.

Too expensive.

My Miele dishwasher developed a problem with the intake/Drain error light coming on. I contacted Roshan and scheduled an appointment. His appointments are a 2 hour window, but he texts you when he is coming over. He determined that my dishwasher actually had a couple of problems: A bad intake hose, and a noisy solenoid that he recommended replacing. I agreed to his estimate and he went ahead and ordered the parts from Miele.

When the parts arrived, he texts me with his next open appointment and we agree on a date and time. Roshan is clearly knowledgeable with Miele dishwashers. We chat about components and reliability as he works. He asks for a towel and places it exactly where it is needed to catch excess water when he flips the dishwasher to work on it. After his work, he is careful to verify that the problems are resolved and everything works as it should. He was very careful to make sure the dishwasher was reinstalled properly.

Roshan works efficiently and neatly, taking care not to scratch my wood floors or bang into the cabinets. His manner is very polite and professional. His tools are also first rate. I highly recommend his services.

Repair or Service an Appliance Good service and knowledgeable.

Good service and knowledgeable.

Install or Repair a Fridge Baycity Appliance Repair came out to repair my Fridge, and they were courteous and professional on the job. The quality of the work was very good, and Roshan was an honest and hard working man.

Baycity Appliance Repair came out to repair my Fridge, and they were courteous and professional on the job. The quality of the work was very good, and Roshan was an honest and hard working man.

I called them on a friday and luckily Roshan was in the area and able to work on my washer that afternoon. He was prompt and professional and got the job done quickly and at a reasonable price. Great service..

Very knowledable, friendly and effective person/service!!! Would highly recommend! (Roshan Umar).

Repair or Service an Appliance Very knowledable, friendly and effective person/service!!! Would highly recommend! (Roshan Umar).

Our Miele dishwasher was giving some strange light/beeping warnings, but no diagnostic information. Roshan gave me a very fair estimate and went searching for the problem. He found it and had everything back together within 2 hours. I was thrilled to have my dishwasher back and working within 9 hours of calling him. He is a very pleasant man and really seems to care about helping and fixing appliance problems. He also gave us some regular maintenance tips that the book doesn't recommend. We will definitely call him again as needed. Yes, as mentioned in other reviews, he arrived when he said he would and was flexible with my schedule as well.

Repair or Service an Appliance Great service. Very professional.

Repair or Service an Appliance Quick service!

Quick service!

Great service. Very professional.

Repair or Service an Appliance Very thorough, great service

Very thorough, great service

They answered their phone promptly. They showed up on time, and they were able to solve the problem quickly. Very happy with outcome. Experience was smooth and painless.

Repair or Service an Appliance They answered their phone promptly. They showed up on time, and they were able to solve the problem quickly. Very happy with outcome. Experience was smooth and painless.

Repair or Service an Appliance A very complete assessment was made of our dishwasher problem

A very complete assessment was made of our dishwasher problem

Repair or Service an Appliance Mr. Roshan struck me as a competent professional who can think "outside the box" if necessary. Good job.!

Mr. Roshan struck me as a competent professional who can think "outside the box" if necessary. Good job.!

Roushan has come and fixed things many times for us. He has fixed the broken door to our subzero refrigerator, the hood to our stove and just recently, our Thermadore oven went out less than a week before Christmas. Thankfully, he was able to come out, order a replacement part and install it in enough time to save our Christmas dinner! We have found him to be professional, reliable and honest. I really appreciated the service he provided and would definitely recommend him.

Excellent methodical job. Fixed the problem, plus useful tips on how to maintain the appliance.

Repair or Service an Appliance Excellent methodical job. Fixed the problem, plus useful tips on how to maintain the appliance.

He fix the heating and cleaned out the HVAC filters and luckily but that the gas heater even though I didn't tell him about it and saw the problem there that would have been a problem later great job

Repair or Service an Appliance He fix the heating and cleaned out the HVAC filters and luckily but that the gas heater even though I didn't tell him about it and saw the problem there that would have been a problem later great job

Roshan was the best. He showed up on time and fixed my kitchen hood in no time. Very good work, fair pricing. I strongly recommend

Great service! Roshan knows his trade and was very smart about diagnosing the problem with my KitchenAid dishwasher. I contacted him in the morning and he made time for me later in the day. Pricing was good and the dishwasher was fixed and is back up and running. If any of my appliances need work, I will call him again.

Repair or Service an Appliance Very professional, got the work done to fix my cook top down draft in a very professional way in the first visit.

Very professional, got the work done to fix my cook top down draft in a very professional way in the first visit.

This was for a dishwasher repair

Repair or Service an Appliance This was for a dishwasher repair

Our finicky Miele dishwasher did it again! I found Roshan through Yelp! and heard back from him within an hour or so. I was traveling, so I had to have The Grandma be available to meet him. An appointment was scheduled and he showed up on time.

He got the machine working quickly and provided a good explanation of what was going on and how we could prevent it from happening again (we probably used too much soap). He also gave us a lot of options and told us if the fix didn't work he'd come back and update it without a full service call charge. His rates were on par with others coming for a 1 hour job.

Good work, fair price, on time, hence five stars.

Repair or Service an Appliance Found cap in disposal and remove it. Just charge me for the diagnostic fee.

Found cap in disposal and remove it. Just charge me for the diagnostic fee.

Fixed my problems quick and professionally after the parts arrived.

Repair or Service an Appliance Fixed my problems quick and professionally after the parts arrived.

Roshan was wonderful. He was available on a moment's notice and fixed our dishwasher quickly. I will use Baycity for all my future appliance repairs.

Roshan is our go-to guy for appliance repair. He has come to our rescue on 3 occasions over the last couple of years.Summary: He comes on relatively short notice, is very methodical in his approach, is very good at what he does, and has a very professional attitude. He charges fairly: he may not be the cheapest, but stands by his work (see details below).Details:1. Our oven stopped working one new year's eve a couple of years ago, and my wife found him (on Yelp, I think) and called him over. He came within a few hours, was able to diagnose the problem to a faulty igniter, and replaced it within minutes.2. Our washer started leaking last year, and he was able to come later that day and diagnose the problem to a melted seal in the drain pump (if I recall correctly), and replace the drain pump within minutes.3. Our refrigerator stopped cooling last week (freezer was ok), and he came the next day (we had called him the night before), traced it to frost buildup in the freezer blocking the air flow to the fridge and cleaned it out. We suspected at that time that it was perhaps because one of the kids had left the door open. But the problem reappeared this week, and a call to Roshan brought him right back, at which point he diagnosed it to a faulty defrost thermostat, and replaced it for FREE!Roshan is definitely our go-to guy for appliance repair, and I recommend him very highly.

Roshan came to repair our Miele dishwasher. We were out of town. Thought he'd fixed it. Charged us $350. When we came home we discovered that it still was not working properly. He came back and fixed it (with the help of Miele telephone support). took him a couple of hours.It is now working properly. Roshan diid not charge us for the return visit. (Miele is a complicated, expensive dishwasher. I don't recommend buying one.)

I have used Baycity 3 times and each time they text before they arrive and they arrive in time frame they said they would. In Addition, they explain what the issue with the appliance is, what they have to do to fix it, and they they do what they said they would do. I will continue to use Baycity for all our repairs.

Very professional, on time and offered suggestions on how to avoid future problems.

Repair or Service an Appliance Very professional, on time and offered suggestions on how to avoid future problems.

Roshan has repaired our KitchenAid dishwasher twice, and each time was thorough, knowledgable, timely and efficient. He also gave us tips on how to keep the machine from having problems in the future and so far, no additional breakdowns. He also seems like a very kind person, which is important in my book.

Roshan is very conscientious, and will go out of his way to diagnose and troubleshoot the problem.Highly recommend!

Roshan is responsive and honest. He's the first person I call for help on any appliance issues. Great service!

Great service. Fast, efficient and reasonable. Loved Roshan Omar. Would recommend.

Very professional, very helpful. It was a great experience.

Repair or Service an Appliance Very professional, very helpful. It was a great experience.

Repair or Service an Appliance He came on time as promised. He checked the suspected part found the problem replaced it . It took him only few minutes because I turn around the refrigerator for easy access. He told me that if there's any problem I should call him. He's courteous and very polite.

He came on time as promised. He checked the suspected part found the problem replaced it . It took him only few minutes because I turn around the refrigerator for easy access. He told me that if there's any problem I should call him. He's courteous and very polite.

Repair or Service an Appliance Prompt and courteous

Prompt and courteous

I hired Roshan to take apart my Gaggenau oven door so the accumulated dirt that had caused streaks in between the glass panels could be cleaned. I watch Roshan worked on the door for 2 hours. The door is built like a tank and has 5 glass panels in total. Roshan was meticulous and thoughtful in dismantling each layer. He is definitely a seasoned service tech and takes great professional pride in his work. I would definitely rehire Rohan without a second thought. Gaggenau is not an easy brand to service and a great test of a tech's skill.

I've called Roshan several times for three different appliances. Each time he's responded quickly and been at the house quickly to trouble shoot. He doesn't charge me $185 to come out and assess an issue (like another quote I got) and he is frank with his advice.
When delivery of a part was delayed, he kept me informed. Overall, truly one of the best service providers around. Pleasant, professional,I highly recommend.

I had a washer that wasnt draining when it should have been draining. Roshan was very accommodating and tried his best to work around my schedule. He went out of his way to troubleshoot the problem to eliminate all possible issues. Bottom line, he was familiar with my make and model washer, ordered the new pump, and texted me on my availability. He came, installed it and the problem was solved. On top of all that, he's a very nice guy and cares about the service he provides.

Very happy

Repair or Service an Appliance Very happy

Repair or Service an Appliance Roshan was very cooperative, polite, and efficient. He was quick to order my part and get the job scheduled. He was kind and professional on the job. I am happy with the results!

Repair or Service an Appliance Service and advice right on target

Service and advice right on target

Roshan was very cooperative, polite, and efficient. He was quick to order my part and get the job scheduled. He was kind and professional on the job. I am happy with the results!

I used Roshan today and he was great. Came fast and told me what i needed to know about our Maytag washer. I would use him again. They also service other appliances as well as dishwashers.

Repair or Service an Appliance Roshan was great very he was very helpful and explained what was needed

Roshan was great very he was very helpful and explained what was needed

Tech explained my problem without replacing parts and did not charge me. Very helpful and professional.

Repair or Service an Appliance Tech explained my problem without replacing parts and did not charge me. Very helpful and professional.

Repair or Service an Appliance Fast, knowledgeable. Would call him again.

Fast, knowledgeable. Would call him again.

Roshan from Baycity worked on my Miele dishwasher. He diagnosed the problem quickly by phone, and then came out, fixed it and made sure it was running properly. Isn't that what all repair services should do? I wish. He gets five stars because he diagnosed it correctly and generally seemed very knowledgeable - which too often is not the case. I'm about to contact him again for some other appliance issues.

Repair or Service an Appliance He gave me choices of two. One is we have to unplug the retregilator for 24 hours with cost of 120.00, another one is he would process the open inside the refregielater instead of unplug it with cost of 180.00(not sure 180.00 or 185.00). He did not force me anything, explaining well.

He gave me choices of two. One is we have to unplug the retregilator for 24 hours with cost of 120.00, another one is he would process the open inside the refregielater instead of unplug it with cost of 180.00(not sure 180.00 or 185.00). He did not force me anything, explaining well.

Repair or Service an Appliance I thought they could have cleaned up better.

I thought they could have cleaned up better.

Repair or Service an Appliance Showed up on time, assessed the problem and fixed it, all while being pleasant and informative.

Showed up on time, assessed the problem and fixed it, all while being pleasant and informative.

Repair or Service an Appliance I was happy with the service provided and the training on how to maintain the appliance. Baycity determined what was wrong with the dishwasher and provided the necessary service. Honestly, I felt the price charged was a bit high (around $30 over what I expected).

I was happy with the service provided and the training on how to maintain the appliance. Baycity determined what was wrong with the dishwasher and provided the necessary service. Honestly, I felt the price charged was a bit high (around $30 over what I expected).

Baycity appliance is the BEST appliance service company around! I would give 10 stars if I could. I have interacted with many appliance companies over the years and unfortunately, many people really don't know what they are doing. At the firm I work at, we had problems with our ASKO dishwashers for years. The tech always tried to blame user error. I knew that was not the case. Then, Roshan with Baycity appliance came along and changed everything! Honestly, this guy knows appliances better than anyone! He is a smart, competent, trustworthy person who will resolve any appliance issue you have. He really goes above and beyond to make things right! I call upon him when ever i have an issue with our dishwashers or refrigerator and he makes everything run as good as new! I'm so glad we found him!

When he was running a little late he called to advise me. Then he called to say he was on the way.

Repair or Service an Appliance When he was running a little late he called to advise me. Then he called to say he was on the way.

Roshan came to fix a stalled motor on the dryer. Not only did he fix it swiftly but he solve the problem with the vent that the last three service guys failed to fix. He thoroughly cleaned up afterwards and his price was less than most of the less competent people who have come in the past. Great service!

Professional and thorough

Repair or Service an Appliance Professional and thorough

Roshan fixed my old 15 year old Maytag. We could not have been more pleased.
Runs like new! We was courteous, reliable and timely. He suggested that we replace a few other moving parts while he was here. Great advice and he was very reasonable

courteous, knowledgable.

Repair or Service an Appliance courteous, knowledgable.

Repair or Service an Appliance Roshan is very knowledgeable and took the time to explain everything. He quickly diagnosed the problem and fixed it. I would definitely call him again, and recommend him.

Roshan is very knowledgeable and took the time to explain everything. He quickly diagnosed the problem and fixed it. I would definitely call him again, and recommend him.

Repair or Service an Appliance He was on time. Very polite. Very professional.

He was on time. Very polite. Very professional.

Repair or Service an Appliance Showed up in time, inspected the problem, provided reasonable quote and fixed the issue with top notch quality. Very professional, honest and clear communicator.

Showed up in time, inspected the problem, provided reasonable quote and fixed the issue with top notch quality. Very professional, honest and clear communicator.

It was Friday, December, 26, the day after Christmas, when my Bosch washing machine broke. When the washer beeped to signal it was done my laundry was soaking wet. After I set it to spin cycle I discovered the problem was that the washing machine drum would not spin.

I first called Bosch. The good news was that they had a repairman who serviced my area; the bad news was that he was not available for 18 days.

Next, I called the appliance store where I purchased the washing machine. I was considering just replacing it. They recommended I have it repaired and they provided the name of a 3rd party repairman. Unfortunately that business was closed until the following Monday. (I left them a message but it's a good thing I didn't wait because when they got back to me they didn't have a repairman available for over 2 weeks).

Next, I found a website where I could enter the type of appliance I needed repaired with my zip code and get a list of companies that repair Bosch washing machines. The first company on the list was Baycity Appliance Service. I called and left a voicemail.

A few minutes later Rochan from Baycity Appliance Service returned my call. He told me he could be at my home that afternoon to look at the washing machine. That was a big relief, but then I told him I wanted to check his Yelp review first. Rochan explained that he has recently relocated to this area and didn't have any Yelp reviews yet. He provided his website address and told me about his training and experience. I was hesitant because I have always found Yelp reviews very reliable, but I wanted to get my washing machine repaired ASAP so I decided to trust him. Fortunately I was not disappointed.

We scheduled an appointment for later that day. Rochan arrived at the scheduled time and quickly diagnosed the problem. I could tell he was familiar with Bosch washing machines. He needed to order the repair part and said he could get it early the following week, and he provided a quote. The following Monday afternoon Rochan notified me that the repair part had arrived and he installed it first thing Tuesday morning. After he removed the broken part he showed me the broken part and the replacement so I could see what had caused the problem.

I highly recommend Rochan because he responded quickly, accurately diagnosed the problem, and made the correct repair as fast as I could have expected. I hope I don't have any more appliances that break, but if I do I will call Rochan first.

Rovshan is a high caliber experienced appliance service technician that really shines in customer service. I still have a large file of "love letters" from Rovshan's customers in the 8 years that he worked for Priority Appliance Service in Vancouver BC. Just can't throw them out! Our focus is high end appliance service, and Rovshan was a natural in the most challenging of circumstances. We could always count on him to solve issues. In fact Rovshan still holds a place of honor on our website.Here is a example of a customer review from a Miele call centre rep:I just wanted to pass along a positive message towards one of our authorized agents from a client that I spoke to today. The customer wanted me to let the appropriate parties know how amazing ROVSHAN from PRIORITY APPLIANCE SERVICE was. He said that he was very knowledgeable and extremely professional. Customer was very pleased with his service!